OPD Webinars - Centre

WEBINAR CENTRE - Managing difficult clients AND Legal refresher 2020

CENTRE
7.30am AWST
9.00am ACST
9.30am AEST

Legal refresher 2020 (2 hours)

This will give the participant a refresher in celebrancy law. Not all celebrants have had the opportunity to conduct regular or many ceremonies, or have been unsure of some of the details of their legal responsibilities. This is when insecurities and inconsistencies arise, making it difficult for the celebrant to be confident of their legal responsibilities. This topic aims to provide refresher material, an overview of some of the legal aspects of our work. 

Managing difficult clients (3 hours)

The role of a marriage celebrant is diverse and they need the skills to communicate and liaise with a diverse range of people, whether socio-economic, cultural, religious or just plain difficult.  Difficult clients are part of the cost of doing business and, as is often the case, the couple themselves may not be the difficult parties, but rather parents, bridal participants or guests, sometimes all four at one ceremony. When celebrants are faced with a difficult client it can sometimes be hard to know what to do as difficult clients can be difficult to handle!  Many marriage celebrants, as do many people, actively fear the thought of confrontation. However, sometimes difficult people are communicating important and valuable information about their concerns, needs, fears or they just may be difficult by nature.  Most scenarios can be effectively handled by simply understanding the process that can successfully put the situation back into perspective. 

Course Details

Course date Thursday 27 August, 2020 - 9:00 am
Course end date Thursday 27 August, 2020 - 4:00 pm
Course Fee $165.00
Trainer Sarah Aird
Location
Zoom - online webinar
Link
Zoom - online webinar
$165.00 12