OPD Webinars

WEBINAR - NSW BDM online demo AND Managing difficult clients

6.00am AWST
7.30am ACST
8.00am AEST
8.30am ACDT
9.00am AEDT

NSW BDM LifeLink Online Demo (2 hours)

The NSW BDM LifeLink system has been in operation for a number of years and has been subject to changes and upgrades over this time.  This session will review the LifeLink System and provide information on the changes and updates to it. The LifeLink system will be demonstrated.

Managing difficult clients (3 hours)

The role of a marriage celebrant is diverse and they need the skills to communicate and liaise with a diverse range of people, whether socio-economic, cultural, religious or just plain difficult.  Difficult clients are part of the cost of doing business and, as is often the case, the couple themselves may not be the difficult parties, but rather parents, bridal participants or guests, sometimes all four at one ceremony. When celebrants are faced with a difficult client it can sometimes be hard to know what to do as difficult clients can be difficult to handle!  Many marriage celebrants, as do many people, actively fear the thought of confrontation. However, sometimes difficult people are communicating important and valuable information about their concerns, needs, fears or they just may be difficult by nature.  Most scenarios can be effectively handled by simply understanding the process that can successfully put the situation back into perspective. 

Course Details

Course date Sunday 01 November, 2020 - 9:00 am
Course end date Sunday 01 November, 2020 - 3:00 pm
Course Fee $165.00
Trainer Charyl Walsh
Location
Zoom - online webinar
Link
Zoom - online webinar
$165.00 13